FAQ

PAYMENTS FAQ

SECURE TRANSACTION


Which forms of payment can I use?
We accept payment by credit card (VISA / MasterCard / AMERICAN EXPRESS / JCB / Diner's Club International), by debit card (VISA, Carte Bleue, Carte Bancaire) and by PayPal.


How secure is shopping? Is my data protected?
Your data will be handled confidentially and encrypted with SSL (Secure-Socket-Layer) secure server software. The encrypted information of your order, your name, address, credit card or bank details cannot be read by any third party. Credit card payments will also be verified through the 3D secure procedure.


Can I pay cash upon delivery? / Can I cc you the money personally because I do not have a credit card?

I’m afraid as of now our operations are only limited to credit/debit card transactions and Paypal. This is to ensure our customers get their consumer protection and also our business is validated. In the future, we may be able to accept cash upon delivery though. If you do not have any of the payment methods as stated perhaps you could get someone to help you with the payment first :)

Paypal
Paypal offers Buyer protection and favors consumers by providing a secure gateway and good refund policies. This is why we advocate using Paypal to complete your transactions here safely without credit card risks.

If you have a Paypal account, just checkout with Paypal and login to complete your purchase accordingly. 


What if I don't have a Paypal Account?!

Don't worry as you do not need to own a PayPal account to pay: you may enter your credit card's data directly at PayPal and complete your payment. You don't need to register a PayPal account either.

1. MAKE SURE THE "PAY WITH DEBIT OR CREDIT CARD" OPTION IS SELECTED

Just click on "Pay with Debit or Credit Card" or "Check out as a Guest".

2. ENTER YOUR CREDIT CARD'S DATA

Address, email & phone number may also be requested depending on your country.
When you are done, click on "Review and Continue".

3. CLICK ON "PAY NOW"

4. CLICK ON "NO, THANKS" WHEN ASKED ABOUT CREATING A PAYPAL ACCOUNT. YOUR ORDER IS COMPLETE!

DONE! YOU WILL SHORTLY RECEIVE YOUR ORDER CONFIRMATION EMAIL TO CONFIRM YOUR PURCHASE! ENJOY SHOPPING :)

 

TROUBLESHOOTING PAYPAL PAYMENTS

Depending on a number of factors you could run into problems when paying at PayPal. Some common issues are:


1) I am not getting redirected to PayPal at all
Your browser's PayPal cookies might be messed up; you may try deleting your cookies to fix this <- Please Try This Step Very Important

 

2) PayPal is not accepting my credit card
Please double check the data you entered at PayPal's form. If everything is correct, chances are that you actually do own a PayPal account and that your credit card is associated with that PayPal account. If this is the case, then you will only be able to pay with that card by logging into your PayPal account. If this is too much trouble, then just try paying with a different credit card.

 

3) I can't find a "Pay with Debit or Credit Card?" option
Unfortunately, PayPal does not allow direct credit card payments in all cases. Sometimes it is because of your location, or sometimes PayPal might believe by checking your browser's cookies that you actually own a PayPal account. You might try deleting your cookies to get around this.

SHIPPING INFO & FAQs

I JUST PLACED AN ORDER, WHEN WILL IT SHIP?
Please allow 4-7 days processing and production time for your order to ship out. 

HOW LONG IS THE SHIPPING TIME?

U.S orders will be shipped via USPS and International Orders will be shipped depending on the fulfillment center the product is from.

  • Average transit Times to the United States: 5 - 20 Business days
  • Average transit times to International: 17 - 45 Business days

There are circumstances that are out of control (natural disasters, holidays, weather, etc) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; the delivery issue is the responsibility of the shipping company.

 

WILL I RECEIVE A TRACKING NUMBER?
Each individual product may be shipped from different fulfillment centers across the globe as our product research team spends the time to source for quality yet affordable products. While we are unable to provide tracking for your products, our company insured fully on the packages and any missing items will be reshipped free of charge to you.

 

CAN I CANCEL MY ORDER?
You are able to cancel your order with no penalty! You must cancel your order 24 hours after creating it for the cancellation to be applied. If the item has already shipped, please use our easy return system to get a full refund. All you need to do is send us an email with the subject line "CANCEL"

 

I HAVE ENTERED AN INCORRECT ADDRESS!
If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information. Notify us immediately via email at essentialhomeelements1@gmail.com If the address is wrong, we can correct this within 24 hours.

 

I HAVE A QUESTION THAT WASN'T ANSWERED, CAN YOU PLEASE HELP?
Absolutely! We are here to help you make your home beautiful! Please send us an email to essentialhomeelements1@gmail.com and we will be happy to assist you in any way we can. 

We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly. 
Note: Email response may take up to 1-2 days. We appreciate your patience regarding this. Thank you! 
When emailing, please do not send more than one email. Sending more than one will result in the customer being pushed back to a later queue.